All unclaimed or refused shipments for any reason returned to us by the postal service can not be refunded nor redeemed.
When you send us an order online, your personal information and credit card information will be kept confidential and will be erase from our data once the payment will be settled.
Shipping and packaging
All orders are shipped via EMS or DHL. Your order will be shipped the same or following business day as the payment reception. We can ship your package worldwide, but you will have to cover charges respectively to what the shipping company will be charging us for the service. For wholesale order, please contact us directly for expected shipping date and instructions.
As the transportation fee is calculated according to the weight of the parcel, you will be charged for the total of your order weight, including the packaging cost, usually 10% of the total weight of the order.
In the case of additional costs related to customs controls, it is the recipients of packages to pay the amount of its fees. Customs checks are random, Senteurs d’Angkor is not responsible for any costs incurred.
The prices listed on the website, are in US dollar (US$) currency.
The selling price excludes any transportation.
For international shipment, we will ask our customers to reach the minimum order of 150US$.
Our prices are fixed, but we will offer a 20% discount for order over 500US$.
For wholesale orders, thank you to contact us for a quotation according to your order quantity.