Terms and conditions


Prices

The prices listed on the website, are in US dollar (US$) currency. The selling price excludes any transportation.
For international shipment, we will ask our customers to reach the minimum order of 150US$.

Our prices are fixed, but we will offer a 20% discount for order over 500US$. For wholesale orders, thank you to contact us for a quotation according to your order quantity.


Shipping and Packaging Policy

All orders are shipped via EMS or DHL. Your order will be shipped the same or following business day as the payment reception. We can ship your package worldwide, but you will have to cover charges respectively to what the shipping company will be charging us for the service. For wholesale order, please contact us directly for expected shipping date and instructions.

As the transportation fee is calculated according to the weight of the parcel, you will be charged for the total of your order weight, including the packaging cost, usually 10% of the total weight of the order.


Payment

When ordering online, payment can only be made by Visa Card or Master Card or by bank transfer at the Buyer’s expense (we will charge 25US$ for bank transfer local fee).


Security

When you send us an order online, your personal information and credit card information will be kept confidential and will be erase from our data once the payment will be settled.


Return Policy

No return will be accepted.


Duties

Customers from outside of Cambodia will be responsible for any applicable duties at its destination. You must contact your local customs for information about any duty and taxes that may be added on reception.


Unclaimed Packages

All unclaimed or refused shipments for any reason returned to us by the postal service can not be refunded nor redeemed.


Download order form (excel)



Senteurs d’Angkor : PO Box 51- Siem Reap - Cambodia - Tel : +855 (0) 63 966 733
Contact : operations@senteursdangkor.com